Today’s 2-Minute UK AI Brief

28 April 2026

UK AI — A daily summary of AI news most relevant to the UK.

In brief — HMRC is implementing Microsoft Copilot for 28,000 staff, aiming to enhance efficiency by saving an estimated 26 minutes per day per user.

Why it matters

  • The rollout signifies a significant investment in AI technology within the UK public sector.
  • Improved efficiency could lead to better service delivery for taxpayers.
  • This move may influence other government departments to adopt similar AI tools.

Explainer

The UK's HM Revenue and Customs (HMRC) has decided to roll out Microsoft Copilot to a large portion of its workforce, specifically 28,000 employees. This decision follows a trial that indicated the AI tool could save each user approximately 26 minutes of work time daily. By integrating AI into its operations, HMRC aims to enhance productivity and streamline processes, which could ultimately improve the efficiency of tax collection and public services. This initiative reflects a broader trend in the public sector where AI technologies are increasingly being adopted to reduce administrative burdens and enhance service delivery. As other government departments observe the outcomes of this implementation, it may encourage them to explore similar AI solutions to optimize their operations.

Sources: go.theregister.com go.theregister.com go.theregister.com go.theregister.com

hmrc microsoft ai public sector efficiency