Today’s 2-Minute UK AI Brief

18 February 2026

UK AI — A daily summary of AI news most relevant to the UK.

In brief — Capita is leveraging Microsoft Copilot to address a backlog of cases in the UK Civil Service Pensions Scheme.

Why it matters

  • The use of AI aims to expedite the processing of pension cases, which have faced significant delays.
  • This initiative highlights the growing role of AI in public sector operations in the UK.
  • The situation reflects broader trends in how technology is being integrated into government services.

Explainer

Capita, a major outsourcing company, has announced its partnership with Microsoft to utilize Microsoft Copilot in managing the backlog of cases it has inherited from the UK Civil Service Pensions Scheme. This backlog has resulted in delays affecting thousands of civil servants, prompting the need for an efficient solution. By implementing AI technology, Capita aims to prioritize and streamline the processing of these pension cases, which is crucial for ensuring that civil servants receive their entitlements in a timely manner. The move underscores the increasing reliance on AI in the public sector, as organizations seek to improve operational efficiency and service delivery. As AI continues to evolve, its integration into governmental functions may reshape how public services are delivered, potentially leading to faster resolutions and better resource management.

Sources: go.theregister.com bbc.com go.theregister.com go.theregister.com

capitas microsoft ai public sector pensions uk