Today’s 2-Minute AI Brief

7 January 2026

UK AI — A daily summary of AI news most relevant to the UK.

In brief — Some HSBC mobile banking customers in the UK have reported being locked out of their accounts after installing the Bitwarden password manager from an open-source app catalog.

Why it matters

  • This incident raises concerns about the security protocols of banking apps.
  • It highlights potential issues with third-party app installations and their compatibility with financial services.
  • Customer trust in digital banking may be affected by such incidents.

Explainer

The situation involving HSBC and the Bitwarden password manager illustrates the complexities of using third-party applications in conjunction with banking services. Customers who installed Bitwarden from F-Droid, an open-source app catalog, found themselves unable to access their HSBC mobile banking app. This raises important questions about the security measures that banks have in place to protect their users. When customers use third-party applications, especially those not officially endorsed by the bank, it can lead to compatibility issues or security risks. The incident serves as a reminder for users to be cautious about how they manage their passwords and the tools they choose for this purpose, as well as for banks to ensure their systems can handle such scenarios without locking out legitimate users. As digital banking continues to evolve, maintaining customer trust will be crucial, and incidents like this can undermine confidence in the security of online banking.

Sources: go.theregister.com theguardian.com bbc.com go.theregister.com

hsbc bitwarden banking cybersecurity uk